robot or human?
I just started a live chat with someone at esurance to inquire about adding health insurance to the plan i already have for car insurance. i thought perhaps as an existing customer, i could get some kind of a deal.
this is what happened (my comments in parentheses)
The next eHealthInsurance representative will be with you shortly.
You are now chatting with 'Natasha' (I'm so sure that's her real name)
Natasha: Welcome to eHealthInsurance's live chat service. How can I help you today?
Katherine: hello! I'm a current esurance customer (for my car insurance)...would I be eligible for any discounts on another type of insurance if I were to choose to do that? I'm thinking of buying my health insurance through esurance as well...
Natasha: https://www.ehealthinsurance.com (ummmmm....)
Katherine: I'm not looking for a quote right now or anything, just curious if there are price breaks for existing customers
Katherine: (at this point there had been no response for about 45 seconds) I've BEEN perusing the website but i haven't found anything to that effect, so i wanted to ask you
Natasha: We are Ehealthinsurance.
Natasha: Do not sell car insurance.
Katherine: but aren't you affiliated with Esurance.com? Where I get my car insurance?
Natasha: We offer Health Insurance, Short Term Health Insurance, Dental Insurance, Life Insurance and other products .
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